Privacy Policy / Data Protection Notice
Last updated: 16 September 2026
Dr Felix Li ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit or use our website at https://drfelixli.sg/ (the “Website”), contact us, submit an enquiry, or otherwise interact with us.
This Privacy Policy is intended to provide information in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
1. Personal Data We Collect
We may collect personal data when you:
- Your name;
- Contact number;
- Email address;
- Information provided when submitting an enquiry or contact form;
- Appointment-related information;
- Information you voluntarily provide to us when communicating with the clinic;
- Information contained in correspondence or enquiries you send to us; and
- Technical information relating to your use of our Website, such as IP address, browser type, device information and website usage information.
Where you provide information relating to your health or medical condition, such information may constitute sensitive personal information. We will handle such information only where reasonably necessary for the purposes for which it was provided and in accordance with applicable laws and our internal procedures.
2. How We Collect Personal Data
We may collect personal data when you:
- Visit or browse our Website;
- Submit an enquiry or contact form;
- Request information about our services;
- Make or enquire about an appointment;
- Contact us by telephone, email, messaging services or other communication channels;
- Provide information to us in person; or
- Otherwise voluntarily provide personal data to us.
We may also automatically collect certain technical information when you use our Website through cookies and similar technologies.
3. Purposes for Collecting, Using and Disclosing Personal Data
We may collect, use and disclose your personal data for purposes that are reasonably necessary for our business and for purposes that you have been notified of, including:
- Responding to your enquiries and requests;
- Contacting you regarding your enquiries or appointments;
- Providing information about our services;
- Managing and administering appointments;
- Providing healthcare or other services requested by you, where applicable;
- Maintaining records relating to our interactions with you;
- Improving our Website, services and user experience;
- Managing and administering our business operations;
- Processing and responding to feedback or complaints;
- Sending service-related communications;
- Complying with applicable laws, regulations, legal obligations and requests from government or regulatory authorities; and
- Other purposes reasonably necessary to provide our services or operate our business.
We will not collect, use or disclose your personal data for purposes that are unrelated to those notified to you, unless permitted or required by applicable law.
4. Disclosure of Personal Data
Where reasonably necessary, we may disclose personal data to third parties for the purposes described above.
Such parties may include:
- Service providers that assist us in operating our Website and business;
- Website hosting, IT and technical service providers;
- Appointment, communication or administrative service providers;
- Professional advisers and consultants;
- Government or regulatory authorities where required or permitted by law; and
- Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law.
We take reasonable steps to ensure that third parties handling personal data on our behalf provide appropriate protection for that data.
5. Cookies and Website Analytics
Our Website may use cookies and similar technologies to improve website functionality, understand how visitors use the Website and improve our services.
Cookies may collect information such as your browser type, device information, pages visited and general website usage information.
You may configure your browser to reject or restrict cookies. However, doing so may affect certain Website functionality.
Where third-party analytics, advertising, social media or other technologies are used on our Website, those providers may process information in accordance with their own privacy policies.
6. Protection of Personal Data
We take reasonable steps to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
These measures may include appropriate technical, administrative and organisational safeguards.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable measures to protect your personal data, we cannot guarantee absolute security.
7. Retention of Personal Data
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, where appropriate.
8. Transfer of Personal Data Outside Singapore
Some of our service providers or technology providers may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA, where applicable.
9. Access and Correction Requests
You may request access to personal data that we hold about you and information about how your personal data has been used or disclosed, subject to the applicable requirements and exceptions under the PDPA.
You may also request that we correct an error or omission in your personal data held by us.
To make an access or correction request, please contact us using the contact details provided below.
We may need to verify your identity before processing your request.
10. Withdrawal of Consent
Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.
Please note that withdrawing consent does not affect our right to continue collecting, using or disclosing personal data where such collection, use or disclosure is permitted or required by applicable law.
Depending on the nature of your request, withdrawal of consent may affect our ability to provide certain services or respond to certain enquiries.
11. Marketing Communications
Where applicable, we may send you information about our services, events, promotions or other marketing communications in accordance with applicable laws.
You may request to stop receiving marketing communications from us by contacting us or by using the unsubscribe mechanism provided in the relevant communication.
Where applicable, we will comply with the requirements of Singapore's Do Not Call (“DNC”) provisions and other applicable requirements relating to marketing communications.
12. Third-Party Websites
Our Website may contain links to third-party websites or services.
These websites are not controlled by us and may have their own privacy policies and terms of use. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal data to it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable legal requirements.
The updated version will be published on this Website with the relevant “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy, our data protection practices, or wish to make an access or correction request, please contact us:
Dr Felix Li
Data Protection Officer / Privacy Contact
Address: 541 Orchard Road, Liat Towers 09-01/02, Singapore 238881
Email: hello@drfelixli.sg
Telephone: +65 98315418